Privacy Policy

Scope

This policy applies to personal information collected through the website, enquiry forms, phone calls, WhatsApp, SMS, email, service forms, inspections, quotations, invoices, AMC, warranty and complaint-service requests.

Information We May Collect

• Identification and contact information including name, mobile number, email, address, city, district, state, PIN code, company name and contact person details.
• Service-related information including pest issue, premises details, area size, property type, photographs or videos voluntarily supplied, inspection observations, prior treatment history and schedule preferences.
• Commercial information including quotation, package, contract value, invoice, payment status, transaction reference, refund, AMC and warranty records.
• Technical website information such as IP address, browser, device, operating system, access time, referring page and usage information where collected by hosting or analytics tools.

How We Use Information

• Responding to enquiries, preparing quotations, scheduling inspections and assigning technicians.
• Selecting suitable treatment procedures, communicating safety instructions and completing contracted services.
• Generating invoices, processing payments, processing eligible refunds and maintaining service history.
• Providing warranty or complaint services, improving service quality, preventing fraud and complying with legal, tax, accounting and regulatory obligations.

Consent and Marketing

• By voluntarily providing information for services, customers authorize MKPC to process it for the stated service purpose and associated activities.
• Customers may request promotional communications to stop, while operational messages relating to active services, payments, warranties or complaints may still be sent where necessary.

Cookies and Analytics

The website may use cookies or similar technologies for basic functionality, security, performance measurement, analytics and remembering preferences. Third-party analytics or advertising technologies may also be governed by their own privacy policies.

Sharing and Security

• MKPC does not sell or rent personal information merely for third-party commercial exploitation.
• Information may be shared with authorized employees, technicians, contractors, payment providers, accountants, hosting providers, IT providers, professional advisors, insurers, authorities or courts where reasonably necessary or legally required.
• Reasonable administrative, organizational and technical measures are used to protect information, but no Internet transmission or electronic storage system can be guaranteed completely secure.

Retention and Customer Rights

• Information may be retained for service delivery, warranty, AMC, complaint management, accounting, tax, regulatory, fraud prevention and legal purposes.
• Subject to applicable law, customers may request information, correction, completion, updating, erasure where legally permissible, withdrawal of consent and grievance redressal.

Photographs, Third-Party Links and Children

• Service photographs may be captured for technical, service, evidence, training or complaint-resolution purposes; promotional use of identifiable private areas will not knowingly occur without suitable authorization.
• Third-party maps, social media, messaging platforms and payment providers are governed by their own privacy practices.
• Children should not independently submit personal information or purchase services through the website.

Grievance and Contact Details

• Maa Kamakhya Pest Control
• Registered Office: Kamalpur, Borka Road, Near SBI ATM, P.O.-Baihata, Dist-Kamrup (R), PIN-781380, Assam
• Office: Changsari Borka Road, Near Central Pharmacy, Dhopatari, Changsari, PIN-781101, Assam
• Phone: +91 98640 80986, +91 91014 60810
• Email: [email protected]