Refund, Cancellation and Rescheduling Policy

General Principle

Refund eligibility depends on the stage of service, technician allocation, travel, site inspection, material preparation, service commencement, accepted quotation terms and applicable consumer law.

Before Confirmation or Deployment

• Where an enquiry has not been confirmed and no payment has been taken, the customer may discontinue without cancellation charges.
• Where a prepaid service is cancelled sufficiently before the visit and no material service-specific cost has been incurred, MKPC may refund the eligible amount after lawful deductions such as payment gateway charges or authorized special material costs.

Late Cancellation or No Access

• Same-day or late cancellation after resource allocation may attract reasonable costs relating to technician allocation, travel, mobilization, material preparation or site-specific arrangements where legally permissible and disclosed.
• If technicians reach the premises but cannot perform the service because access is refused, the customer is unavailable, preparation was not followed or authorization is missing, reasonable inspection, travel or visit charges may be retained or charged.

After Treatment Starts

• Once treatment has commenced, a full refund is generally not available because technician time, travel and materials may already have been consumed.
• For divisible services, any eligible refund may be assessed on the unperformed portion, contractual commitments and applicable law.
• Completed services are ordinarily not refundable merely because the customer changes their mind after completion.

Pest Activity, Warranty and Complaint Service

• Visible pest activity after treatment does not automatically create a refund right because results may depend on lifecycle, infestation level, sanitation, entry points and customer compliance.
• Where complaint service or re-treatment is included, MKPC must first be given reasonable opportunity to inspect and perform the contractual corrective service.
• A service warranty does not automatically mean entitlement to a cash refund.

Special Service Types

• Multi-visit packages are assessed as an overall treatment programme, not simply by dividing price by visits.
• Termite treatments may involve substantial initial drilling, chemical treatment, inspection and labour, so cancellation after substantial commencement will ordinarily not allow full refund.
• Disinfection and sanitization services are point-in-time services, and later re-contamination does not ordinarily create refund grounds.

Refund Request Procedure

• Refund requests should include customer name, registered mobile number, service address, service date, booking or invoice number, amount paid, payment reference, reason and supporting documents where relevant.
• MKPC may verify customer identity, payment receipt, booking details, services performed, technician attendance, materials consumed, complaint history and applicable quotation or contract.
• Approved refunds will ordinarily be returned to the original payment source where technically possible or another lawful method mutually agreed.

Processing Period and Safety

• Once formally approved, MKPC will initiate refunds within a reasonable period, with a suggested operational standard of 7 to 10 business days unless another period applies.
• Customers should not disclose UPI PINs, internet-banking passwords or card PINs to obtain a refund.

Rescheduling

Rescheduling is subject to technician availability, location, treatment requirements, weather, customer preparation and applicable commercial terms. Weather-dependent outdoor treatments may be postponed due to rain, flooding or unsuitable site conditions.

Cancellation and Refund Contact

• Maa Kamakhya Pest Control
• Registered Office: Kamalpur, Borka Road, Near SBI ATM, P.O.-Baihata, Dist-Kamrup (R), PIN-781380, Assam
• Office: Changsari Borka Road, Near Central Pharmacy, Dhopatari, Changsari, PIN-781101, Assam
• Phone: +91 98640 80986, +91 91014 60810
• Email: [email protected]